Short answer
Embrace remote co-design to ensure accessibility features in digital products are developed with direct input from the target user groups, even when in-person collaboration is not feasible.
- Field
- User-Centred Design
- Source
- CHI Conference on Human Factors in Computing Systems (2022)
- Method
- Co-design workshops
- Sample
- 36 participants (18 deaf/hard-of-hearing and 18 hearing)
- Evidence
- Strong effect
Online co-design workshops with deaf, hard-of-hearing, and hearing participants can effectively generate design requirements for communication applications incorporating automatic speech recognition (ASR). This user-centred design research insight is drawn from a 2022 study published in CHI Conference on Human Factors in Computing Systems. Using Co-design workshops with 36 participants (18 deaf/hard-of-hearing and 18 hearing), researchers explored how this design variable affects real-world outcomes. The key design takeaway: Embrace remote co-design to ensure accessibility features in digital products are developed with direct input from the target user groups, even when in-person collaboration is not feasible.
Remote co-design yields actionable insights for ASR-enhanced communication tools
Online co-design workshops with deaf, hard-of-hearing, and hearing participants can effectively generate design requirements for communication applications incorporating automatic speech recognition (ASR).
CHI Conference on Human Factors in Computing Systems · 2022
Key Findings
- 01Online co-design is a viable method for researching assistive technologies with diverse user groups.
- 02Participants identified key areas for improvement in ASR output correction and speaker behavior notifications.
- 03Specific communication modalities and strategies were observed during remote collaboration.
Application
Design takeaway
Embrace remote co-design to ensure accessibility features in digital products are developed with direct input from the target user groups, even when in-person collaboration is not feasible.
How to apply
When designing features for communication or collaboration tools, especially those involving speech-to-text, conduct remote co-design sessions with a mix of users who will benefit from the feature and those who will interact with them.
Project actions
- 01Consider using online collaborative tools like Miro or FigJam for remote design sessions.
- 02Plan for different communication styles and ensure all participants have opportunities to contribute.
- 03Document the communication strategies and tools used by participants.
Method & Evidence
Variables
Strengths & Limitations
Strengths
- +Novel methodology for remote co-design with DHH and hearing pairs.
- +Inclusion of diverse participant groups in the co-design process.
- +Focus on practical design dimensions for ASR applications.
Limitations
Online co-design might not capture all nuances of in-person interaction. Technical issues with online tools could disrupt the session.
Reliability & validity
The reliability of the findings could be enhanced by replicating the study with a larger and more diverse sample. Validity is supported by the direct input from target users on specific design features.
Think critically
How might the observed communication modalities and strategies in remote co-design differ from those in in-person co-design, and what implications does this have for the richness of design insights?
Design Principles
"Accessibility features should be iteratively refined through inclusive co-design processes that accommodate diverse user needs and communication preferences."
This research demonstrates that despite geographical limitations, co-design methodologies can be successfully adapted for remote settings. This allows for broader participant diversity and richer insights into user needs for assistive technologies.
What This Means for Your Design
You can design new features for apps like video calls by working with people online, even if they can't be in the same room. This helps make sure the features work well for everyone, including people who are deaf or hard of hearing.
How to use in your project
- 1.Reference this study when justifying the use of remote co-design methods for user research in your design project.
- 2.Use the findings to inform the design of features that improve communication or accessibility in your own product development.
Add to My Project
Quick Cite
Paragraph starter
This research by Seita et al. (2022) highlights the efficacy of remote co-design methodologies in gathering crucial user insights for the development of communication applications. By conducting online workshops with deaf, hard-of-hearing, and hearing participant pairs, the study successfully elucidated design requirements for features enhancing automatic speech recognition (ASR), specifically focusing on error correction and speaker behavior notifications. This approach demonstrates a practical strategy for inclusive design research, enabling broader participant engagement and ensuring that assistive technologies are developed with direct user input, even when geographical constraints exist.
Source
CHI Conference on Human Factors in Computing Systems
Remotely Co-Designing Features for Communication Applications using Automatic Captioning with Deaf and Hearing Pairs
journal · 2022
View sourceQuestions About This Research
- What does the research say about remote co-design yields actionable insights for asr-enhanced communication tools?
- Embrace remote co-design to ensure accessibility features in digital products are developed with direct input from the target user groups, even when in-person collaboration is not feasible. Evidence: CHI Conference on Human Factors in Computing Systems (2022).
- Why does "Remote co-design yields actionable insights for ASR-enhanced communication tools" matter for design?
- This research demonstrates that despite geographical limitations, co-design methodologies can be successfully adapted for remote settings. This allows for broader participant diversity and richer insights into user needs for assistive technologies.
- How can designers apply this research?
- Embrace remote co-design to ensure accessibility features in digital products are developed with direct input from the target user groups, even when in-person collaboration is not feasible.
- What were the main findings?
- Online co-design is a viable method for researching assistive technologies with diverse user groups.. Participants identified key areas for improvement in ASR output correction and speaker behavior notifications.. Specific communication modalities and strategies were observed during remote collaboration.
- What research method was used?
- Co-design workshops with 36 participants (18 deaf/hard-of-hearing and 18 hearing).
- How strong is the evidence?
- Evidence strength is rated Strong effect, based on a 2022 journal from CHI Conference on Human Factors in Computing Systems.
- What should I do differently in my next project?
- When designing features for communication or collaboration tools, especially those involving speech-to-text, conduct remote co-design sessions with a mix of users who will benefit from the feature and those who will interact with them.
- What are the limitations?
- The study's findings are specific to the investigated communication application types and the ASR technology available at the time. The effectiveness of online whiteboarding tools may vary depending on participant digital literacy.