Short answer

Designers and strategists must broaden their research scope beyond end-user adoption to include the perspectives of businesses, service providers, and the full lifecycle of payment system usage.

Field: Innovation & Markets
Source: International Journal of Consumer Studies (2023)
Method: Systematic Literature Review using the Theory-Context-Characteristics-Methods (TCCM) framework.
Sample: 310 studies
Evidence: Strong effect

Current research on mobile payment systems (MPS) predominantly focuses on user adoption, neglecting critical insights from retailers and MPS providers, as well as post-adoption behaviors. This innovation & markets research insight is drawn from a 2023 study published in International Journal of Consumer Studies. Using Systematic literature review using the theory-context-characteristics-methods (tccm) framework. with 310 studies, researchers explored how this design variable affects real-world outcomes. The key design takeaway: Designers and strategists must broaden their research scope beyond end-user adoption to include the perspectives of businesses, service providers, and the full lifecycle of payment system usage.

Study

Innovation & MarketsRecentStrong effect

Mobile Payment Adoption: A Stakeholder-Centric Review Reveals Gaps in Research

Current research on mobile payment systems (MPS) predominantly focuses on user adoption, neglecting critical insights from retailers and MPS providers, as well as post-adoption behaviors.

International Journal of Consumer Studies · 2023

Key Findings

01Existing literature reviews are limited to user adoption, overlooking retailers and MPS providers.
02Post-adoption behaviors such as discontinuance are under-researched.
03Emerging payment options like Buy Now Pay Later and facial recognition payments require more investigation.
04Areas like peer-to-peer payments and MPS adoption in lower-income countries need further exploration.

Application

Design takeaway

Designers and strategists must broaden their research scope beyond end-user adoption to include the perspectives of businesses, service providers, and the full lifecycle of payment system usage.

How to apply

When developing a new mobile payment feature or system, conduct interviews and surveys with not only potential users but also with merchants, payment processors, and financial institutions.

Project actions

01When researching a new technology, consider who else is involved besides the end-user.
02Think about what happens after someone first uses a product or service – do they keep using it? Why or why not?

Method & Evidence

AimTo systematically review two decades of mobile payment research, identifying gaps in stakeholder representation and research contexts to guide future innovation.

MethodSystematic Literature Review using the Theory-Context-Characteristics-Methods (TCCM) framework.

ProcedureAn exhaustive review of 310 studies related to mobile payment systems was conducted to analyze the scope of research across different stakeholders, contexts, and methodologies.

Sample310 studies

ContextMobile payment systems (MPS) across various industries and geographical regions.

Variables

IVStakeholder group (user, retailer, provider)

DVResearch focus (adoption, post-adoption, system features)

CVTime period (two decades)

Strengths & Limitations

Strengths

+Comprehensive systematic review covering a long period.
+Utilizes a structured framework (TCCM) for analysis.

Limitations

The review is based on past research; emerging trends might not be fully captured.

Reliability & validity

The systematic review methodology enhances reliability through structured data extraction. Validity is supported by the TCCM framework, ensuring a comprehensive analysis of the literature.

Think critically

How might the differing priorities of end-users, retailers, and payment providers create conflict or synergy when designing a new mobile payment solution?

Design Principles

"Holistic Stakeholder Analysis: Design solutions for complex systems require understanding and addressing the needs and interactions of all involved parties throughout the product lifecycle."

Understanding the perspectives of all stakeholders involved in mobile payment systems is crucial for successful market integration and innovation. Ignoring key players like retailers and service providers can lead to incomplete strategies and missed opportunities for widespread adoption and long-term viability.

What This Means for Your Design

Most studies on mobile payments only look at how people use them, but we also need to understand how shops and the companies that make the payment systems feel, and what happens after people start using them.

How to use in your project

1.Use this review to justify the need for a multi-stakeholder approach in your own design project, highlighting the gaps in current research.
2.Reference the identified research gaps (e.g., post-adoption behavior, retailer perspective) to support your own research questions or design focus.

Add to My Project

Quick Cite

Paragraph starter

This research highlights a significant gap in the literature concerning mobile payment systems, with a strong emphasis on user adoption while neglecting the crucial perspectives of retailers and payment system providers, as well as post-adoption behaviors. This suggests that future design projects should adopt a more holistic, multi-stakeholder approach to ensure comprehensive understanding and successful market integration.

Source

International Journal of Consumer Studies

Two decades of mobile payment research: A systematic review using the <scp>TCCM</scp> approach

journal · 2023

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Questions About This Research

What does the research say about mobile payment adoption: a stakeholder-centric review reveals gaps in research?: Designers and strategists must broaden their research scope beyond end-user adoption to include the perspectives of businesses, service providers, and the full lifecycle of payment system usage. Evidence: International Journal of Consumer Studies (2023).
Why does "Mobile Payment Adoption: A Stakeholder-Centric Review Reveals Gaps in Research" matter for design?: Understanding the perspectives of all stakeholders involved in mobile payment systems is crucial for successful market integration and innovation. Ignoring key players like retailers and service providers can lead to incomplete strategies and missed opportunities for widespread adoption and long-term viability.
How can designers apply this research?: Designers and strategists must broaden their research scope beyond end-user adoption to include the perspectives of businesses, service providers, and the full lifecycle of payment system usage.
What were the main findings?: Existing literature reviews are limited to user adoption, overlooking retailers and MPS providers.. Post-adoption behaviors such as discontinuance are under-researched.. Emerging payment options like Buy Now Pay Later and facial recognition payments require more investigation.. Areas like peer-to-peer payments and MPS adoption in lower-income countries need further exploration.
What research method was used?: Systematic Literature Review using the Theory-Context-Characteristics-Methods (TCCM) framework. with 310 studies.
How strong is the evidence?: Evidence strength is rated Strong effect, based on a 2023 journal from International Journal of Consumer Studies.
What should I do differently in my next project?: When developing a new mobile payment feature or system, conduct interviews and surveys with not only potential users but also with merchants, payment processors, and financial institutions.
What are the limitations?: The review's scope is limited to published academic literature, potentially excluding industry-specific insights or proprietary research.