Short answer

When designing healthcare services, implement structured co-creation processes that actively involve all relevant stakeholders and systematically map out the factors influencing outcomes.

Field
User-Centred Design
Source
Journal of service management (2023)
Method
Structured literature review
Sample
161 articles
Evidence
Strong effect

By systematically analyzing and integrating knowledge from various disciplines, co-creation frameworks can provide a comprehensive understanding of healthcare outcomes and their determinants, leading to more effective service design and delivery. This user-centred design research insight is drawn from a 2023 study published in Journal of service management. Using Structured literature review with 161 articles, researchers explored how this design variable affects real-world outcomes. The key design takeaway: When designing healthcare services, implement structured co-creation processes that actively involve all relevant stakeholders and systematically map out the factors influencing outcomes.

Study
User-Centred DesignRecentStrong effect

Co-creation frameworks enhance healthcare outcomes by integrating diverse stakeholder perspectives.

By systematically analyzing and integrating knowledge from various disciplines, co-creation frameworks can provide a comprehensive understanding of healthcare outcomes and their determinants, leading to more effective service design and delivery.

Journal of service management · 2023

01

Key Findings

  • 01Existing research often evaluates healthcare co-creation outcomes from a limited, non-systemic perspective.
  • 02A comprehensive framework for healthcare co-creation can be developed by considering antecedents, management activities, and the institutional context.
  • 03There is a need for greater attention to the relationships among different elements of the co-creation process.
02

Application

Design takeaway

When designing healthcare services, implement structured co-creation processes that actively involve all relevant stakeholders and systematically map out the factors influencing outcomes.

How to apply

When initiating a design project in healthcare, use a structured literature review to identify best practices in co-creation and develop a framework that accounts for all key influencing factors.

Project actions

  • 01When researching co-creation, look for studies that involve multiple disciplines.
  • 02Ensure your design process considers the broader context and not just the immediate user.
03

Method & Evidence

AimTo synthesize existing knowledge on co-creation outcomes in healthcare and identify the factors that influence these outcomes.
MethodStructured literature review
ProcedureA systematic search of six databases was conducted, yielding 4,189 records. After screening, 161 articles were included in a qualitative thematic analysis to identify co-creation outcomes and their determinants in healthcare settings.
Sample161 articles
ContextHealthcare service design and management

Variables

IVCo-creation strategies and frameworks
DVHealthcare outcomes (e.g., patient satisfaction, clinical effectiveness, service efficiency)
CVSpecific healthcare context, types of stakeholders involved, institutional policies
04

Strengths & Limitations

Strengths

  • +Comprehensive synthesis of a multidisciplinary field.
  • +Development of a novel framework for healthcare co-creation.

Limitations

The findings are based on existing literature, which may not fully capture novel or emerging co-creation practices.

Reliability & validity

The reliability of the findings is supported by the systematic review methodology (PRISMA guidelines). Validity is enhanced by the qualitative thematic analysis of a substantial number of studies, providing a rich and nuanced understanding of the topic.

Think critically

How can the 'systemic perspective' of co-creation be practically implemented in a design project with limited resources and time?

05

Design Principles

"Holistic co-creation frameworks, integrating diverse perspectives and contextual factors, lead to more effective and impactful design solutions."

In design practice, understanding how to effectively involve diverse stakeholders in the design process is crucial for creating solutions that meet complex needs. This research highlights the value of a structured, multidisciplinary approach to co-creation, which can lead to more robust and impactful design outcomes, particularly in sensitive fields like healthcare.

06

What This Means for Your Design

When designing things for healthcare, it's really important to involve lots of different people (patients, doctors, nurses, etc.) and think about all the things that might affect how well the design works, not just one or two things.

How to use in your project

  • 1.Reference this study when discussing the importance of stakeholder involvement and the need for comprehensive outcome evaluation in your design project.
07

Add to My Project

08

Quick Cite

Paragraph starter

This research emphasizes the value of a multidisciplinary approach to co-creation in healthcare, highlighting the need to move beyond narrow outcome assessments towards a systemic understanding of antecedents, process management, and contextual factors. This integrated perspective is crucial for designing effective healthcare solutions that consider the complex interplay of various influences.

09

Source

Journal of service management

Co-creation in healthcare: framing the outcomes and their determinants

journal · 2023

View source

Questions About This Research

What does the research say about co-creation frameworks enhance healthcare outcomes by integrating diverse stakeholder perspectives?
When designing healthcare services, implement structured co-creation processes that actively involve all relevant stakeholders and systematically map out the factors influencing outcomes. Evidence: Journal of service management (2023).
Why does "Co-creation frameworks enhance healthcare outcomes by integrating diverse stakeholder perspectives." matter for design?
In design practice, understanding how to effectively involve diverse stakeholders in the design process is crucial for creating solutions that meet complex needs. This research highlights the value of a structured, multidisciplinary approach to co-creation, which can lead to more robust and impactful design outcomes, particularly in sensitive fields like healthcare.
How can designers apply this research?
When designing healthcare services, implement structured co-creation processes that actively involve all relevant stakeholders and systematically map out the factors influencing outcomes.
What were the main findings?
Existing research often evaluates healthcare co-creation outcomes from a limited, non-systemic perspective.. A comprehensive framework for healthcare co-creation can be developed by considering antecedents, management activities, and the institutional context.. There is a need for greater attention to the relationships among different elements of the co-creation process.
What research method was used?
Structured literature review with 161 articles.
How strong is the evidence?
Evidence strength is rated Strong effect, based on a 2023 journal from Journal of service management.
What should I do differently in my next project?
When initiating a design project in healthcare, use a structured literature review to identify best practices in co-creation and develop a framework that accounts for all key influencing factors.
What are the limitations?
The review is limited by the scope and quality of the extant literature on healthcare co-creation.