Short answer
When designing eHealth services, prioritize a holistic approach that considers the needs and acceptance factors of both patients and healthcare providers, informed by the principles of UTAUT2.
- Field
- Innovation & Markets
- Source
- The TQM Journal (2023)
- Method
- Bibliometric analysis
- Evidence
- Moderate effect
The Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) has become a significant framework for understanding eHealth adoption, with its application in academic literature increasing substantially since 2016. This innovation & markets research insight is drawn from a 2023 study published in The TQM Journal. Using Bibliometric analysis, researchers explored how this design variable affects real-world outcomes. The key design takeaway: When designing eHealth services, prioritize a holistic approach that considers the needs and acceptance factors of both patients and healthcare providers, informed by the principles of UTAUT2.
UTAUT2 adoption in eHealth surged post-2016, highlighting a critical window for market entry.
The Unified Theory of Acceptance and Use of Technology 2 (UTAUT2) has become a significant framework for understanding eHealth adoption, with its application in academic literature increasing substantially since 2016.
The TQM Journal · 2023
Key Findings
- 01UTAUT and UTAUT2 have been increasingly applied in healthcare literature since 2016.
- 02These models are suitable for understanding the adoption and non-adoption of eHealth services.
- 03There is a lack of multidisciplinary approaches in eHealth implementation.
- 04Most studies focus on end-user acceptance, with fewer examining healthcare professional acceptance.
Application
Design takeaway
When designing eHealth services, prioritize a holistic approach that considers the needs and acceptance factors of both patients and healthcare providers, informed by the principles of UTAUT2.
How to apply
Utilize the UTAUT2 framework as a guiding principle for user research and feature prioritization in the design of new eHealth services, ensuring both patient and professional adoption is considered.
Project actions
- 01When researching a new technology, look for established theories that explain user adoption.
- 02Consider the perspectives of all key user groups, not just the primary end-users.
Method & Evidence
Variables
Strengths & Limitations
Strengths
- +Provides a broad, data-driven overview of research trends.
- +Identifies specific theoretical models relevant to eHealth adoption.
Limitations
The bibliometric approach might miss emerging trends not yet published in academic journals or the nuances of specific regional markets.
Reliability & validity
Bibliometric analysis relies on the completeness and accuracy of the indexed literature. The validity of findings depends on the chosen search terms and analytical methods. Reliability is enhanced by using established bibliometric tools and transparent methodologies.
Think critically
Given the focus on end-user adoption in existing research, how can designers proactively address the potential barriers to adoption among healthcare professionals to ensure successful eHealth service integration?
Design Principles
"Technology adoption is influenced by a complex interplay of individual, social, and technological factors, requiring a comprehensive understanding of user perspectives."
This indicates a growing academic and, by extension, market interest in the factors influencing the uptake of digital health services. Designers and strategists can leverage this understanding to develop more effective adoption strategies and products.
What This Means for Your Design
Since 2016, researchers have been using specific theories (like UTAUT2) more often to understand why people use or don't use digital health services. This shows it's a growing area, but we need to think about involving different experts and also consider what doctors and nurses think, not just patients.
How to use in your project
- 1.Reference this study when discussing the theoretical frameworks used to analyze technology adoption in your design project.
- 2.Use the findings to justify your approach to user research and stakeholder analysis.
Add to My Project
Quick Cite
Paragraph starter
The adoption of eHealth services is increasingly understood through theoretical frameworks such as the Unified Theory of Acceptance and Use of Technology 2 (UTAUT2), which has seen a surge in academic application since 2016. This suggests a growing market interest and a need for design strategies that address both end-user and professional acceptance, while also advocating for a multidisciplinary approach to implementation.
Source
The TQM Journal
To be or not to be digital? A bibliometric analysis of adoption of eHealth services
journal · 2023
View sourceQuestions About This Research
- What does the research say about utaut2 adoption in ehealth surged post-2016, highlighting a critical window for market entry?
- When designing eHealth services, prioritize a holistic approach that considers the needs and acceptance factors of both patients and healthcare providers, informed by the principles of UTAUT2. Evidence: The TQM Journal (2023).
- Why does "UTAUT2 adoption in eHealth surged post-2016, highlighting a critical window for market entry." matter for design?
- This indicates a growing academic and, by extension, market interest in the factors influencing the uptake of digital health services. Designers and strategists can leverage this understanding to develop more effective adoption strategies and products.
- How can designers apply this research?
- When designing eHealth services, prioritize a holistic approach that considers the needs and acceptance factors of both patients and healthcare providers, informed by the principles of UTAUT2.
- What were the main findings?
- UTAUT and UTAUT2 have been increasingly applied in healthcare literature since 2016.. These models are suitable for understanding the adoption and non-adoption of eHealth services.. There is a lack of multidisciplinary approaches in eHealth implementation.. Most studies focus on end-user acceptance, with fewer examining healthcare professional acceptance.
- What research method was used?
- Bibliometric analysis.
- How strong is the evidence?
- Evidence strength is rated Moderate effect, based on a 2023 journal from The TQM Journal.
- What should I do differently in my next project?
- Utilize the UTAUT2 framework as a guiding principle for user research and feature prioritization in the design of new eHealth services, ensuring both patient and professional adoption is considered.
- What are the limitations?
- The analysis is based on academic literature, which may not fully represent real-world adoption trends or all market segments.