Study
Innovation & DesignHigh ImpactModerate effect

Flourishing Business Canvas Enhances Healthcare Service Design

Adopting a 'flourishing business' framework can help healthcare organizations identify service gaps and improve offerings by considering social and environmental benefits.

OCAD University Open Research Repository (OCAD University) · 2017

01

Key Findings

  • 01The Flourishing Business Canvas facilitates the definition and evaluation of social and environmental impact within a healthcare setting.
  • 02The adapted social ecosystem model helps in identifying functions and measures of flourishing across a social system.
  • 03Decision-makers can use the canvas to identify gaps in current service offerings and develop strategies for improvement.
02

Application

Design takeaway

Integrate the Flourishing Business Canvas or similar frameworks into strategic planning to ensure healthcare services contribute to broader social and environmental well-being.

How to apply

Use the Flourishing Business Canvas to map out existing healthcare services, identify areas where patient or community well-being can be enhanced, and brainstorm new service initiatives.

Project actions

  • 01When researching a service, consider its broader impact on user well-being and social integration.
  • 02Explore business model canvases or frameworks that go beyond traditional metrics to include social and environmental factors.
03

Method & Evidence

AimHow can the Flourishing Business Canvas be used by healthcare decision-makers to analyze service offerings, identify gaps, and generate recommendations for improving patient and community well-being?
MethodAction-led design research
ProcedureA generative workshop was conducted with hospital directors and managers, introducing them to the Flourishing Business Canvas artifact. Participants used the canvas to analyze current service offerings and identify areas for improvement.
ContextHealthcare administration and service design

Variables

IVIntroduction and use of the Flourishing Business Canvas in a workshop setting.
DVIdentification of service gaps and generation of recommendations for improvement.
CVThe specific context of North York General Hospital, the participants' roles (directors and managers), and the duration/format of the workshop.
04

Strengths & Limitations

Strengths

  • +Action-led research methodology directly involves practitioners.
  • +Focus on a holistic concept of well-being beyond traditional business metrics.

Limitations

The Flourishing Business Canvas might require significant adaptation for different service sectors, and its effectiveness depends on the active participation and buy-in of stakeholders.

Reliability & validity

Reliability could be enhanced through multiple workshops with different groups of stakeholders. Validity is supported by the theoretical underpinnings of flourishing and social ecosystem models, but empirical validation of the canvas's impact on service improvement would strengthen it.

Think critically

To what extent can the 'flourishing' concept be objectively measured and integrated into quantifiable business objectives within a healthcare setting?

05

Design Principles

"Design services not just for efficacy, but for the holistic flourishing of users and their communities."

In a rapidly evolving healthcare landscape, traditional business models may not fully capture the social impact of services. This approach provides a structured way to evaluate and enhance patient well-being and community integration.

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What This Means for Your Design

This study shows that using a special 'Flourishing Business Canvas' can help hospitals figure out how to make their services better for patients and the community, not just financially, but also for overall well-being.

How to use in your project

  • 1.Reference this study when exploring innovative business models or frameworks for service design projects, particularly in social or healthcare contexts.
  • 2.Use the concept of 'flourishing' as a lens to evaluate the success of your designed service beyond basic functionality.
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Add to My Project

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Quick Cite

(2017). Hospital as a Business for Flourishing. OCAD University Open Research Repository (OCAD University). https://doi.org/10.13140/rg.2.2.17771.54563 Retrieved from https://designdex.org/study/d6d02b41-d2d7-4328-bc02-73468613c70b/flourishing-business-canvas-enhances-healthcare-service-design

Paragraph starter

This research highlights the utility of the Flourishing Business Canvas as a tool for healthcare organizations to analyze and enhance their service offerings, moving beyond purely financial considerations to encompass social and environmental well-being. The study's action-led approach, involving decision-makers in a generative workshop, demonstrated how such frameworks can facilitate the identification of service gaps and the development of strategies aimed at promoting holistic flourishing within the patient and community ecosystem.

09

Source

OCAD University Open Research Repository (OCAD University)

Hospital as a Business for Flourishing

journal · 2017

View source

Questions about this research

What does the research say about flourishing business canvas enhances healthcare service design?
Integrate the Flourishing Business Canvas or similar frameworks into strategic planning to ensure healthcare services contribute to broader social and environmental well-being. Evidence: OCAD University Open Research Repository (OCAD University) (2017).
Why does "Flourishing Business Canvas Enhances Healthcare Service Design" matter for design?
In a rapidly evolving healthcare landscape, traditional business models may not fully capture the social impact of services. This approach provides a structured way to evaluate and enhance patient well-being and community integration.
How can designers apply this research?
Integrate the Flourishing Business Canvas or similar frameworks into strategic planning to ensure healthcare services contribute to broader social and environmental well-being.
What were the main findings?
The Flourishing Business Canvas facilitates the definition and evaluation of social and environmental impact within a healthcare setting.. The adapted social ecosystem model helps in identifying functions and measures of flourishing across a social system.. Decision-makers can use the canvas to identify gaps in current service offerings and develop strategies for improvement.
What research method was used?
Action-led design research.
How strong is the evidence?
Evidence strength is rated Moderate effect, based on a 2017 journal from OCAD University Open Research Repository (OCAD University).
What should I do differently in my next project?
Use the Flourishing Business Canvas to map out existing healthcare services, identify areas where patient or community well-being can be enhanced, and brainstorm new service initiatives.
What are the limitations?
The study was conducted at a single hospital, and the effectiveness of the canvas may vary across different healthcare contexts.
Is there evidence that flourishing business affects design outcomes?
The research found that using the Flourishing Business Canvas in a workshop setting enabled healthcare leaders to better understand and address the social and environmental impact of their services, leading to the identification of potential improvements. In a rapidly evolving healthcare landscape, traditional business Source: OCAD University Open Research Repository (OCAD University) (2017).
Where does this business canvas research apply?
Healthcare administration and service design It sits within innovation & design research on designdex.org.

Related research topics

flourishing business design research · evidence on flourishing business · does flourishing business improve design outcomes · business canvas studies for designers · flourishing business and business canvas findings · innovation & design research evidence